Web & software studios

Web and software studios run on project enquiries, proposals, and delivery. In the UK, you're balancing sales, design, and dev—often with a mix of permanent and contract talent. When enquiries land in email, proposals live in Google Docs, and handover to delivery is ad hoc, projects slip and everyone chases status.

The operational reality in this sector

Studios take enquiries via web forms, email, and referrals. Someone triages, sends a proposal, and eventually hands over to design and dev. Work is tracked in Jira, Linear, Notion, or similar—but intake and pipeline often live in spreadsheets or inboxes. Handover between sales, design, and dev can be loose: a kick-off call, a brief in Slack, or "it's in the proposal." The operational reality is reactive intake, unclear ownership, and proposals that languish or get lost.

Common friction we see

• Project enquiries land in multiple inboxes; no single pipeline or triage view.
• Proposals are drafted in Docs or email; follow-up and conversion are manual.
• Handover from sales to design and dev is informal; scope and context get lost.
• Status lives across Jira, Notion, spreadsheets, and email; no single source of truth.
• Too much time on "who's got this?" and "what did we quote?" instead of delivery.
• Contractors and remote devs lack clear briefs and handover; rework and delay follow.

What this looks like in practice

A typical studio has a contact form and a general inbox. Enquiries get forwarded to a founder or account lead, who drafts a proposal in Google Docs and sends it by email. When the client says yes, details are shared in Slack or a kick-off; the dev team creates tickets in Jira. Progress is tracked in Jira and spreadsheets; billing often lives elsewhere. When volume grows, enquiries sit, proposals slip, and handover gets rougher. "Where are we with that enquiry?" becomes a standing question.

How we typically approach this

We start with discovery: we map how enquiries come in, how proposals are produced, and how work moves from sales to design and dev. We design workflows—intake, triage, proposal, handover—that fit your stack and integrate with your tools. We build or configure so enquiries land in one place, ownership is clear, and handover is documented. We phase delivery so you're not disrupted. Training and handover ensure your team can run it.

What changes after implementation

• One place for project enquiries and pipeline; clear triage and ownership.
• Proposals and follow-up tracked consistently; fewer lost leads.
• Clear handover from sales to design and dev; scope and context preserved.
• Single view of what's in progress and what's at risk.
• Less time on triage and status, more on delivery.

Tools we commonly work with

We work with what you use: Jira, Linear, Notion, Asana, Figma, Google Workspace, Microsoft 365, Slack, Xero, QuickBooks, and form or CRM tools. We connect intake, proposals, and handover so you're not duplicating or chasing across systems.

A short example from the field

Illustrative example. A web studio had enquiries from their site and a shared inbox. Proposals were written in Docs and sent by email; handover to dev was a Slack thread and a Jira epic. We built a single intake pipeline, clear triage and allocation, and simple handover checklists that fed into Jira. The team could see every enquiry and proposal in one place. Response time improved and fewer projects stalled at handover.

FAQs

We use Jira / Linear / etc. Do we need another tool?
We're not replacing your dev workflow. We fix intake, proposal, and handover—so enquiries land in one place, ownership is clear, and work flows into your existing stack.

We're small. Is this overkill?
Small teams lose leads and burn time on triage too. We scope to your size. A single intake pipeline and clear handover often pay back quickly.

What about client portals and support?
We can design for project intake, handover, and ongoing support workflows. We'll scope to what you need—no more, no less.

Next step

If enquiries and handover are holding you back, we can help you capture every project lead, route work clearly, and hand over to delivery without the chaos. View our services or see how we work.